Responsible Innovation Insights from NTT DATA's Horizons Summit

Responsible innovation was at the forefront of my week-long experience at NTT DATA's Horizons Innovation Summit in Milan. I joined a group of analysts, advisors, and clients at this content-rich event focused on responsible innovation. The summit took place at various locations around the city, including the ADI Design Museum and NTT DATA Italia's striking offices. The agenda seamlessly integrated strategic insights, client testimonials, and technology demonstrations, showcasing the future of innovation at scale.

NTT DATA's leadership conveyed a clear and ambitious goal: to emerge as the leading AI-native services provider globally. President, CEO, and Chief AI Officer Abhijit Dubey detailed the company's AI strategy, with a strong focus on the concept of 'AI inside.' This initiative is intended to permeate their entire service offering, transforming them into fully autonomous, agentic enterprise operations. European CEO Anne-Sophie Lotgering, in her role since September 2025, highlighted the European aspect of this ambition, illustrating how local efforts align with NTT DATA's global investment strategy.

During the summit, client sessions often stood out for their practical insights. A prominent automotive player shared its evolution from AI experimentation to comprehensive deployment. They discussed essential lessons regarding governance, data foundations, and operational models in complex, multi-supplier settings. Similarly, a leading global insurance company presented an intriguing viewpoint on developing an AI-native workplace. They emphasised that strong governance and risk management should be seen as facilitators for widespread adoption rather than obstacles. These examples reinforced NTT DATA's dedication to being a co-innovation partner, guiding clients through the crucial shift from proof of concept to full production.

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Learn more about responsible innovation through resources at Harvard Business Review: https://hbr.org.

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