Terms of Use

These Terms govern your use of our Service and form a legally binding agreement between you and Sellable Marketing Agency. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

You confirm that you are at least eighteen (18) years old or are accessing our Service under the supervision of a legal guardian. Your use of the Service also constitutes your acknowledgement that you have read our Privacy Policy and Cookie Policy.

Additional Terms & Policies: Additional terms, conditions, agreements, and policies may apply to specific services, programmes, applications, purchases, promotions, subscriptions, client relationships, tools, or platform access. Where applicable, those additional terms will apply in addition to these Terms of Use and will prevail to the extent of any inconsistency. This may include, where relevant, our SLP Terms and Conditions, SPN Terms and Conditions, Service Level Agreement, NDA, Data Processing Agreement, Refund, Cancellation, and Billing Policy, Security and Incident Response Policy, and Grievance Policy.

Users are responsible for maintaining the security of their accounts, devices, passwords, authentication credentials, and access methods used to access the Service.

You agree not to:

• share account credentials with unauthorised persons
• attempt to gain unauthorised access to restricted systems or accounts
• circumvent security measures implemented by Sellable Marketing Agency
• use automated systems, bots, scraping tools, or malicious software against the Service

We may implement authentication, session management, activity monitoring, access controls, or security verification measures to protect the integrity of the Service and our systems. You are responsible for notifying us immediately of any suspected unauthorised access, credential compromise, or security incident relating to your account.

Sellable Marketing Agency reserves the right to suspend, restrict, or terminate access where suspicious activity, misuse, abuse, or security risks are identified.

Users may upload files, media, or other materials as part of our services, which may include business documents, branding assets, creative materials, and other project content.

By uploading such materials, you:

• confirm you own or have the right to share the Content
• grant us a non-exclusive, royalty-free, worldwide licence to store, reproduce, display, transmit, and use such materials solely for service delivery, internal administration, support, security, backup, and related operational purposes

We are not responsible for materials uploaded by users and reserve the right to remove any content that violates these Terms, applicable law, or our policies.

Nothing in these Terms creates any partnership, joint venture, employment relationship, agency relationship, fiduciary relationship, or franchise arrangement between Sellable Marketing Agency and any user or client. Sellable Marketing Agency performs all services as an independent contractor.

Our Service may include client dashboards, staff portals, collaboration systems, file management systems, communication tools, automation features, integrations, and related platform functionality.

By accessing or using these systems, you acknowledge and agree that:

• access is provided solely for authorised business and operational purposes
• certain features may be modified, restricted, suspended, or discontinued at any time
• platform availability may occasionally be affected by maintenance, updates, third-party outages, technical issues, or force majeure events
• we do not guarantee uninterrupted, error-free, or continuous platform availability

Users must not:

• upload malicious code, harmful files, or unlawful materials
• attempt to interfere with platform security or infrastructure
• reverse engineer, duplicate, copy, resell, or exploit any part of the platform except to the extent expressly permitted by law
• misuse messaging, collaboration, or communication features
• use the platform for unlawful, fraudulent, abusive, or unauthorised activities

We reserve the right to monitor platform activity, enforce usage limitations, audit account activity, and restrict access where necessary to maintain operational integrity and security.

When you purchase a product, service, or subscription through our platform, please note that:

• you agree to provide accurate payment details
• all payments are final unless otherwise stated in our Refund, Cancellation, and Billing Policy or other applicable written terms
• pricing is displayed in the applicable currency and may vary based on your region
• we reserve the right to update pricing, taxes, fees, charges, or product availability at any time without prior notice, except where a specific price has already been agreed in writing

Some services may be offered through a recurring subscription model. By subscribing, you authorise us to charge your preferred payment method regularly, whether monthly or annually, in accordance with the applicable subscription terms. You can manage or cancel your subscription subject to the applicable cancellation terms, notice periods, billing cycle rules, and any separate service agreement.

All services provided under a subscription, product, or project are delivered strictly within the agreed scope as defined in the relevant service description, proposal, statement of work, programme terms, or contract.

Scope & Billable Work: Any request, task, or work beyond the agreed scope, including additional features, revisions, technical adjustments, or extended support, will be treated as billable work. Billable work requires a separate quotation or invoice, which must be approved before execution. No out-of-scope work will be performed without prior confirmation and agreement on fees.

Support during and after any priority support period is guidance-based only. Hands-on implementation, troubleshooting, or adjustments beyond standard support are considered out-of-scope and billable.

By subscribing to or using our services, you acknowledge that staying within the agreed scope helps ensure timely delivery, predictable outcomes, and clarity of responsibility, while any deviation may incur additional charges.

Each service we provide includes a defined priority support period, the duration of which will be specified in the relevant service agreement, proposal, product description, or programme terms.

We reserve the right to decline support requests that fall outside agreed service boundaries or violate these Terms.

While we apply professional expertise and commercially reasonable efforts in delivering the Services, we do not guarantee specific business outcomes, sales figures, revenue increases, lead generation results, advertising performance, search engine rankings, conversion rates, profitability, audience growth, or other commercial results. Actual results depend on numerous factors beyond our control, including market conditions, competition, client implementation, customer behaviour, advertising budgets, platform policies, and economic conditions.

Our Services may depend upon, integrate with, connect to, or utilise third-party platforms, software applications, hosting providers, payment processors, advertising networks, social media platforms, artificial intelligence tools, analytics providers, communication services, cloud infrastructure providers, and other external technologies or service providers, collectively referred to as Third-Party Services.

The availability, functionality, performance, and continued operation of certain aspects of our Services may be affected by the actions, decisions, policies, systems, or operations of such Third-Party Services.

Accordingly, we are not responsible or liable for any loss, damage, delay, interruption, error, limitation, or adverse consequence arising from or relating to:

• outages, downtime, service disruptions, or technical failures affecting any Third-Party Service
• suspension, restriction, termination, disabling, or removal of user, advertising, social media, or business accounts by any Third-Party Service
• changes to algorithms, platform functionality, policies, terms of use, advertising rules, eligibility requirements, or operational practices implemented by any Third-Party Service
• pricing changes, fee increases, service modifications, or discontinued features introduced by any Third-Party Service
• data loss, corruption, unauthorised access, security incidents, or system failures occurring within the systems or infrastructure of any Third-Party Service
• delays, performance issues, inaccuracies, errors, or limitations attributable to any Third-Party Service
• any act, omission, negligence, or misconduct of a Third-Party Service provider

Users acknowledge and agree that their use of any Third-Party Service is subject to the applicable terms, conditions, privacy policies, and operational requirements of the relevant provider. Sellable Marketing Agency does not control, endorse, warrant, or assume responsibility for any Third-Party Service and makes no representation regarding its availability, security, reliability, legality, or continued operation.

We may offer promotions, contests, or sweepstakes from time to time. Each will have its own rules and eligibility criteria, which must be read alongside these Terms. Participation in any promotion constitutes acceptance of both sets of rules.

All content, materials, designs, code, and trademarks displayed on our Service are the exclusive property of Sellable Marketing Agency or its licensors. You may not copy, reproduce, modify, distribute, republish, transmit, create derivative works from, or otherwise exploit our intellectual property without our prior written consent.

All dashboard systems, software structures, workflows, automations, interfaces, databases, processes, custom tools, and operational frameworks developed or provided by Sellable Marketing Agency remain our exclusive intellectual property unless otherwise agreed in writing. Nothing in these Terms transfers ownership of our internal systems, platform architecture, methodologies, or proprietary processes to any user or client.

By submitting ideas, feedback, reviews, testimonies, case studies, or suggestions, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence to use, reproduce, adapt, modify, and incorporate them into our business, services, and operations without compensation or acknowledgement.

Our website may contain links to third-party websites or tools. We do not control or endorse their content, privacy policies, or practices and are not responsible for any loss or damage arising from their use.

We may suspend or terminate your account or access to our Service at any time, without notice, where we reasonably consider that you have violated these Terms, created a security risk, engaged in unlawful activity, misused the Service, or where suspension or termination is otherwise necessary to protect our business, systems, users, or legal interests.

Upon termination, all rights granted to you under these Terms will cease immediately.

While we may store files, project assets, communication records, or operational data as part of our Service delivery, users remain responsible for maintaining independent backups of all important materials.

We do not guarantee permanent storage, recovery, or preservation of uploaded files, archived records, or historical platform data.

Sellable Marketing Agency reserves the right to:

• delete inactive accounts or outdated materials
• apply storage limitations
• remove files that violate these Terms
• retain operational records for compliance, security, legal, or business purposes

Data retention periods may vary depending on the nature of the Service, subscription status, legal obligations, operational requirements, our Privacy Policy, or internal policies.

To the fullest extent permitted by applicable law, Sellable Marketing Agency shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

• use or inability to use the Service
• platform downtime or interruptions
• data loss or corruption
• delayed delivery timelines
• third-party software or integrations
• unauthorised access to user accounts
• business interruption
• loss of revenue, profits, goodwill, contracts, or opportunities

Our total aggregate liability for any claim relating to the Service shall not exceed the total amount paid by you to Sellable Marketing Agency for the specific Service giving rise to the claim within the preceding three (3) months.

Users acknowledge that digital services, software systems, automations, integrations, and online platforms inherently involve operational risks and technical limitations.

Our Service is provided “as is” and “as available.” We make no guarantees that it will meet your expectations, operate without interruption, or be error-free.

We do not warrant that:

• the Service will always be secure, uninterrupted, or error-free
• defects or vulnerabilities will be corrected immediately
• the platform will be compatible with every device, browser, integration, or operating environment
• stored information will never be lost, delayed, corrupted, or inaccessible

Users accept that the Service may evolve continuously and that features, functionality, workflows, or operational structures may change over time.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of laws principles, except where mandatory law in the relevant user’s jurisdiction requires otherwise.

If you have any concerns or disputes, please contact us first. We aim to resolve issues amicably before pursuing legal action. Before initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions, mediation, or negotiated settlement where appropriate.

Nothing in this section prevents us from seeking urgent injunctive, equitable, or protective relief where reasonably necessary to protect our business, confidential information, intellectual property, or legal rights.

If any part of these Terms is deemed invalid, illegal, or unenforceable, the remaining sections will continue in full effect.

Failure to enforce any provision shall not be considered a waiver of our rights.

To maintain operational security, platform integrity, service quality, and compliance obligations, Sellable Marketing Agency may monitor system activity and maintain operational logs relating to:

• account access
• login history
• device and browser information
• file uploads
• permission changes
• communication activity
• security events

Such monitoring is conducted strictly for operational, compliance, fraud prevention, technical support, and security purposes in accordance with our Privacy Policy.

We may update these Terms periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, and the Last updated date will be revised accordingly. You are responsible for reviewing these Terms regularly. Continued use of our Services after any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Use, please contact us at hello@sellablemarketing.com